We've been there. We know what it feels like to get something you didn't expect. We want to make sure that never happens! But if it does, please let us know. We accept returns of unused product in it's original condition and original packaging within 30 days of purchase for non-intimate products. Proof of purchase must accompany the return. Email email@example.com with your original order #, item you are returning, and reason for return. Any incorrect product kept by the customer for more than 30 days can no longer be returned. Generally shipping costs for returned/replaced product lies with the customer, unless a verifiable mistake was made by Nuggles, or if the item falls under warranty with a known issue/defect. We reserve the right to charge a restocking fee of 10-20% depending on the condition of the item. This is to cover the added time and costs involved with online ordering, versus purchases made directly in person.
Due to the intimate nature of cloth diapers, inserts, and prefolds, returns/refunds cannot be issued on these items. Exceptions include picking errors at time of shipping (item must be unused and still in packaging) in which the item received does not match the item ordered, and may also include items that fall under our defect/warranty policy. Please contact us if in doubt.
In regards to manufacturer's defects and/or warranty issues please contact us at firstname.lastname@example.org for warranty claims. Proof of purchase and photos of the item must accompany the claim. Defects covered under warranty will almost always be handled after 14 days of receipt of your order. Costs associated with the return of a product for evaluation under warranty (shipping charges) will not be assumed by the Nuggles, unless the warranty claim is for an item with a known issue/defect. Please see our Warranty page for more information on what items and issues are covered under a warranty claim.
Please note, Nuggles is not responsible for damage to an item caused by improper care or normal wear and tear of the product materials. Cloth diapers will NOT be replaced or refunded due to repelling, staining, or leaking as these are generally environmental issues, or issues based on fit or absorbency. These can generally be corrected with some guidance. Fading and wear of the materials used to construct the product is normal over time. "Normal fading" and "normal wear" of the product is as defined by the product manufacturer (Nuggles).
All personal information (including your email address, street address, phone number, and order history) will not be sold, rented or given to any individual or company outside of Nuggles! Cloth Diaper Co for any reason (unless formally requested by a court of law). We use a secure service by Stripe and Paypal and all payment information is stored on their secure servers. For more information on how Paypal protects and stores your information, visit their Security and Protection page.
Your phone number and e-mail address are used strictly for the purpose of contacting you about your order, if needed. By purchasing with us, you will automatically opt-in to our informative newsletters with tip and sales. If you wish to opt-out, please respond to the "opt-out" feature in any issue of the newsletter that you receive.
TERMS OF SERVICE
Disclaimer: Any and all information contained on the Nuggles!™. website, www.nuggles.ca (herein known as the Site), including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form. It is not meant to be a substitute for the advice provided by your own physician or other medical professionals or any information contained on or in any product packaging or labels. Information and statements on the Site are not intended to diagnose, treat, cure or prevent any medical conditions. We cannot be held responsible for typographical errors or product formulation changes. By using the services of the Site, you accept these terms.
We reserve the right to make changes to, or update our policies at any time.
All prices are subject to change without notice. We make every effort to provide you with the most accurate, up-to-the-minute information in regards to product information, prices and in-stock items, however, mistakes do occur, and we must reserve the right to make corrections, adjustments or changes without notice.
Pricing, product availability, and offers are subject to change without prior notification.
Product photos are representative only and product appearance and/or packaging may vary. We reserve the right to make changes without notice due to market conditions, supplier product changes or discontinuation.
Please note that all cost comparisons and suggested costs associated with cloth diapering are an estimate only. Sales taxes, exchange rates and shipping have not been considered and need to be added or assessed on a case by case basis.